How we enhanced cost efficiency, performance and user experience for the world's largest foodservice equipment parts distributor in record time.
I cannot speak highly enough of the NeoITO team and their work on our SAP Hybris solution. Their expertise and attention to detail helped us overcome significant challenges that were impacting our business, and the results have been truly impressive
CEO, Parts Town
Steve Snower, a ten-year veteran of Newark Electronics and a former global leader in electronic component distribution, joined Parts Town in 2004.
They started out with five employees and a three million dollar annual revenue; today, they have over 3500 employees and a revenue of over 1.5 billion dollars. Since 2015, Parts Town has acquired 23 companies, making it the largest distributor of parts for foodservice equipment in the world.
Parts Town sells OEM products all over the world on their own website and mobile app. As a larger company with clients all over the world, they were dealing with a problem that was seriously affecting their business.
We quickly realized that without an interface that collected data and sent it to the front end, customers were unable to have a satisfactory search experience. To grow in the super competitive market, Parts Town required some automation changes. They actually needed an SAP Hybris solution.
Parts Town was facing four major issues.
A profitable and practical solution could not be found in the first step, which was to either use their open source or configure a server from scratch and thus an alternative approach was required.
Our team decided to use Elasticsearch and acquired access to their cloud service in order to configure and connect their front and backend to ensure a smooth customer experience.
