Enhancing User Experience and Performance: NeoITO's Successful Collaboration with PopCX
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Aaron Timpson is a civil engineer turned techie. He develops software solutions for Plusone company. Popcx is his product and has been used by clients for over 2 years for handling both CRM and CEM.
When they started to scale, they realized the need for a reliable and experienced tech partner to help them in their progress. That’s when we were approached by Popcx.
Plusone group has different types of businesses to handle, and they needed effective software technology to manage their business. Also, they needed a tech solution to integrate users and their businesses.
Popcx helps Plusone businesses with their customer relationship management(CRM) and customer experience management(CEM) within a business and also for collaboration between their businesses.
The current state of affairs comes down to improving three important things.
They already had a basic web application in hand, which was doing a good job to the users. Also, they had a technical team to manage the web app.
Our work was to understand the product, help them move to a better tech stack, and improve the product with better UI and UX, resulting in an easily manageable CRM.
In essence, here’s what we tried to change with the existing Popcx application:
Our developers quickly understood their architecture and adapted. They also developed a better relationship with the existing technical team to improve PopCX
We enhanced the user experience, making it an easy-to-use product.
PopCX’s performance improved significantly by running in Angular.
The trust between the two emerging tech companies is top-notch. Any technical needs for Plusone Company have now been enhanced by NeoITO.
NeoITO has become the most reliable and go-to technological partner for Plusone Company.
We have continued collaboration for more than two years, with better communication and management.